The greeting sets the tone
Lower the temperature, explain what happens in what order, and the next hour is a conversation rather than a standoff.
Vehicle retail
Your customers have already read the reviews and estimated the payments. What you hold now is judgement, inventory knowledge, and the ability to make a large purchase feel manageable. That's more valuable than the old information advantage ever was.
Lower the temperature, explain what happens in what order, and the next hour is a conversation rather than a standoff.
The partner or parent who came along often holds the veto. Ask them what matters and answer to both people.
One clear sheet, add-ons priced separately, and silence while they read. Surprises at this stage cost you the sale and the review.
Service reminders, equity conversations, and referrals cost nothing in advertising and almost nobody works them properly.
Vehicle retail
Selling to buyers who arrive informed: the modern greeting, use-based qualification, a test drive that answers their question, and repeat business.
$7 · 8 pages
Get the guideConsidered, high value purchases
Sell large purchases without pressure: early qualification, a consultation structure, straight money conversations, and follow-up that lands.
$7 · 8 pages
Get the guideSix resources
Every playbook for other sales models and industries: enterprise, high-ticket, inside sales, automotive, insurance, and property.
$29
Get the guideThe guides give you the method; these are the dashboards and calculators that keep you honest week to week.